"Every phone call is a patient telling you whether they trust you enough to walk through your door." — Ashley Cloud

The first phone call is the single highest-leverage moment in your entire patient journey — and the one practices audit the least. A Telephone Secret Shopper call gives you an objective, real-world look at exactly what a prospective patient hears when they call your practice for the first time.

Here's what happens next

Once you submit the form below, here's what to expect:

  • A trained shopper calls your practice, posing as a prospective patient interested in the procedure you specify, within two business days.
  • The call is evaluated against proven first-call conversion standards — greeting, discovery, information delivery, and invitation to book.
  • You receive a full findings review with specific, actionable recommendations — no generic scorecard, no strings attached.

What we need from you

To make sure the shop reflects a real scenario and reaches the right line, we ask for a few details up front — your practice name, website, and the best phone number and procedure to shop, along with your own contact information so we can share the results directly with you.